Bugsplat Software - Customer Testimonials

Getting Started Benefits Frequently Asked Questions Bugsplat Return On Investment

Latest news RSS

BugSplat Adds Hang Detection to its Native Windows Application Support
(April 13th, 2008)

BugSplat Service Upgrade - March 7th 2008
(March 3rd, 2008)

more...

Testimonials

"BugSplat has become such an integral part of our engineering and QA process now, that I do not know how we survived without it for so long."
John Ulmer, Google

more...

BugSplat Statistics

1647032 reports received.
Last report received 27 seconds ago.

Customer Testimonials

Leon Zandman.

I am a freelance software developer from The Netherlands. One of my current assignments is evaluating various products/techniques that can assist in postmortem debugging of Windows applications. The company I work for regularly gets reports of crashing software, but finding the cause of the crashes is nearly impossible without analyzing minidump files. I saw that @Last Sketchup uses BugSplat, so I decided to check it out. I was surprised by how easy it was to integrate it into an existing application. And it seems to work just fine...I think BugSplat is a very nice service that I would recommend to other developers.

Tricia, @Last Software.

The 5M2 release was basically a BugSplat release. Thanks for developing such a useful product! Tricia

Mike Garrett, Brainspawn.

BugSplat is a key component of our software quality effort. Switching to this has allowed us much more visibility into customer problems. It's crash reporting done right.

Ed Gavin, Caliperl LifeSciences.

Caliper is using BugSplat as part of our SQA process to capture data about program crashes in our Living Image 3.0 software. It took roughly one day to add Bugsplat to our application and it's worked well for us. Overall, it's exceeded our expectations.

Cedric Fontaine, Easy Soft.

We were tracking a bug for some weeks and had no clue why it happened. Thanks to BugSplat, we found the bug in a such fast way that we're really impressed! We're almost waiting for new bug reports to track now!

Jon Mavor, Gas Powered Games.

Incorporating BugSplat into Supreme Commander was simple and straightforward, and more importantly, it vastly improved the feedback and information we get from our customers when they encounter problems. The most important features in terms of our workflow include the ability to customize our crash reports with our own generated data, and the capability to find and receive crash information quickly. This lets us spend less time tracking down bugs, and more time improving the game experience. BugSplat is the only product we've found that offers this high a level of functionality, support, and quality.

John Ulmer, Google.

You guys rock!
BugSplat has really improved the visibility we now have on crashes.

Previously, we knew that our product crashed but we had no concrete data. BugSplat has given us that much needed data, and allows us to prioritize which crashes we focus on based on the statistics provided on the Crash Summary page.

We also like the ability to provide post-crash messages to the user that allow us to give them general information or notify them of a fix for their crash.

BugSplat has become such an integral part of our engineering and QA process now, that I do not know how we survived without it for so long.

Alexandre Jenny, Kolor.

Pretty impressive product I must say. We created a release version of our software with your reporting system in less than one hour. We added a dummy crash and the server just found where it comes from directly. It seems to work really great.

Brigid McGowan, Newforma, Inc.

BugSplat is great. How did we live without it before?

I love the way BugSplat helps us when we cannot reproduce a crash. For example, a recent crash was not reproducible but when looking at the report in BugSplat we found the cause immediately.

Julie Matson, Newforma, Inc.

Integrating BugSplat redefined the way we speak. Instead of saying the product crashed, we say it SPLATTED. QA is as big of a fan as Development on your product.

We use it to identity priority fixes, and so our product is much more stable. In addition we are are able to respond quickly to customer Splats and start helping them before they even call or email us. Therefore our customers like that we use BugSplat, as it helps show that we are listening to their needs.

Ramit Hora, Pando.

With BugSplat's automated crash analysis tools, Pando is able to identify and target those bugs that are the largest nuisance for our userbase. The difference is like trying to walk through a cluttered room in the dark versus one with a bright bulb.

Charlie Wanek, Raindance.

BugSplat makes finding the cause of most customer crashes trivial!

Ryan Campbell, Voxeo Corp.

We really like the BugSplat service, and the communication we receive from BugSplat Software.

You guys provide great support, and it is very much noticed and appreciated.